Partner Program Terms & Conditions

Last Updated: June 2026

By applying to and participating in our Partner Program, you agree to the following Terms & Conditions.

1. Eligibility

Participation in the Partner Program is subject to approval at our sole discretion. We reserve the right to accept or reject any application without providing a reason.

Partners must:

• Be at least 18 years of age.
• Comply with all applicable laws and regulations in their jurisdiction.
• Maintain accurate payment and contact information.

2. Research Use Only

All products promoted through this Partner Program are sold strictly for Research Use Only (RUO).

Partners must never:

• State or imply that products are intended for human consumption.
• Make medical, therapeutic, health or disease treatment claims.
• Advertise products as dietary supplements, medicines or pharmaceuticals.
• Encourage customers to use products in any manner inconsistent with our website and product descriptions.

Any Partner found making prohibited claims may have their account immediately terminated and any unpaid commissions forfeited.

3. Acceptable Promotion

Partners may promote our website using ethical and lawful marketing methods, including:

• Personal websites and blogs.
• Social media platforms.
• Email marketing to recipients who have provided valid consent.
• Educational content relating to scientific research.

Partners must not:

• Spam or send unsolicited commercial emails.
• Use misleading, deceptive or false advertising.
• Publish defamatory or offensive content.
• Engage in fraudulent activity.
• Use cookie stuffing or artificial traffic generation.
• Use bots or automated systems to generate commissions.

4. Paid Advertising

Partners may not:

• Bid on our company name, brand names or domain names in search engine advertising.
• Use our trademarks in PPC advertisements without written permission.
• Register domains or social media accounts that are confusingly similar to our brand.

5. Discount Codes

If provided with exclusive discount codes, Partners may only advertise those codes exactly as supplied.

Codes may not be:

• Misrepresented.
• Combined with unauthorised offers.
• Shared on coupon websites unless expressly authorised.

6. Commission

Commission rates are displayed within your Partner dashboard.

A commission is earned only after:

• The customer completes payment.
• The order is accepted.
• The applicable approval period has expired.

No commission is payable on:

• Cancelled orders.
• Refunded orders.
• Chargebacks.
• Fraudulent transactions.
• Orders placed using stolen payment details.

We reserve the right to reverse commissions where necessary.

Lifetime Commissions:

Eligibility for Lifetime Commissions is assessed on a case-by-case basis during the Partner onboarding process. Where Lifetime Commissions are approved, the Partner will continue to earn commission on all qualifying purchases made by the referred customer for the duration of that customer’s relationship with the Company, regardless of whether subsequent orders are placed through the Partner’s referral link, directly via the website, or through any other sales channel.

To remain eligible for lifetime commissions, Partners must generate at least three completed new customer orders each month.

If a Partner does not achieve any completed new customer orders in a given month, they will continue to receive commission on purchases made by their existing referred customers for up to six months from each existing customer’s initial order. After this six-month period, commission payments for those customers will cease unless the Partner has regained eligibility by meeting the monthly new customer order requirement.

7. Payment Schedule

Approved commissions will be paid according to the payment schedule displayed within the Partner portal, subject to any applicable minimum payout threshold.

Partners are responsible for providing accurate payment details.

8. Self-Referrals

Partners may not earn commission on purchases made by themselves or on behalf of businesses they own or control unless expressly authorised in writing.

9. Intellectual Property

We grant affiliates a limited, non-exclusive, revocable licence to use approved banners, logos and promotional materials solely for participation in this Partners Program.

All intellectual property remains our exclusive property.

10. Brand Reputation

Partners must not:

• Damage or misrepresent our brand.
• Make false statements regarding our products or company.
• Publish content that could reasonably harm our reputation.

11. Compliance

Partners are solely responsible for complying with:

• Local advertising laws.
• Consumer protection legislation.
• Privacy laws.
• Email marketing regulations.
• Social media disclosure requirements.

Where required by law, Partners must clearly disclose that they receive a commission from qualifying purchases.

12. Account Termination

We reserve the right to suspend or terminate any Partner account immediately if we believe an Partner has:

• Breached these Terms.
• Violated applicable law.
• Engaged in fraudulent activity.
• Misrepresented our products.
• Generated invalid or fraudulent referrals.

13. Limitation of Liability

We make no guarantees regarding Partner earnings.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential losses arising from participation in the Partner Program.

14. Changes to the Program

We may modify:

• Commission rates.
• Payment schedules.
• Promotional materials.
• Partner rules.
• These Terms & Conditions.

Updated terms become effective upon publication on our website.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

Questions regarding the Partner Program should be directed to:

Email: support@novocorelabs.com

Affiliate Scientific Claims & Compliance Policy

As a Partner of Novo Core Labs, you acknowledge that all products sold by the Company are intended strictly for Research Use Only (RUO) and are not intended for human consumption, therapeutic use, veterinary use or diagnostic use, unless expressly stated otherwise.

To protect the integrity of our business, our customers and our regulatory compliance, all Affiliates must adhere to the following requirements.

Prohibited Claims

Partners must not, either directly or indirectly:

• State or imply that any product is safe or suitable for human consumption.
• Recommend dosages, administration methods or treatment protocols.
• Make medical, therapeutic or pharmaceutical claims.
• Claim that any product can diagnose, treat, cure, mitigate or prevent any disease or medical condition.
• Promote products for bodybuilding, muscle growth, fat loss, anti-ageing, sexual performance, cognitive enhancement, athletic performance or cosmetic use.
• Suggest that products are approved by any regulatory authority where no such approval exists.
• Encourage customers to use products outside of legitimate laboratory or scientific research.

Research Use Only

All promotional content must accurately reflect that products are sold exclusively for legitimate laboratory and scientific research purposes.

Partners must not create marketing materials that could reasonably lead consumers to believe products are intended for personal use.

Content Restrictions

Partners must not publish or distribute content that includes:

• Dosage guides or administration instructions.
• Injection techniques or protocols.
• Medical advice.

Social Media Requirements

Partners may promote our products on social media provided that all content complies with these Terms.

Partners must not:

• Publish videos demonstrating administration or use.
• Respond to customer questions with dosage or medical advice.

Where legally required, Partners must clearly disclose that they may receive a commission from qualifying purchases.

Search Engine & Advertising Compliance

Partners must not use advertising copy containing prohibited health or medical claims.

Paid advertising using our trademarks or brand names requires our prior written approval.

Regulatory Compliance

Partners are responsible for ensuring that all promotional activity complies with all applicable laws, regulations and advertising standards within the countries in which they operate.

Compliance with these Terms does not remove an Partners legal responsibilities under local law.

Monitoring

We reserve the right to monitor Partners websites, advertisements, emails, social media accounts and other promotional activity at any time.

Partners agree to promptly remove or amend any content that we reasonably determine does not comply with these Terms.

Breach of Policy

Failure to comply with this Policy may result in one or more of the following actions without prior notice:

• Suspension of the Partner account.
• Immediate termination from the Partners Program.
• Cancellation or reversal of unpaid commissions.
• Removal of Partner links.
• Legal action where appropriate.

Repeated or serious breaches may result in a permanent ban from participating in the Partner Program.

By participating in our Partner Program, you confirm that you have read, understood and agree to comply with this Scientific Claims & Compliance Policy.

Privacy policy

Last updated: June 2026

1. Who we are

Novo Core Labs operates the website novocorelabs.com (the “Site”). We supply research peptides and related products for laboratory and research use only.

If you have any questions about this policy or how we handle your data, you can contact us at: support@novocorelabs.com

2. What information we collect

When you use our Site, we may collect the following types of personal information:

Account and order information

When you create an account or place an order, we collect your name, email address, billing address, shipping address, phone number, and order history.

Payment information

Payment transactions are processed securely by our payment provider. We do not store your full card details on our servers. Your payment data is handled directly by our payment processor in accordance with PCI-DSS standards.

Age verification

Our Site is restricted to adults aged 18 or over. When you first visit, we ask you to confirm your age. We record this confirmation in your browser session to avoid asking you repeatedly.

Communications

If you sign up to our newsletter — via the pop-up on our Site or the sign-up form in the footer — we collect your email address and add it to our mailing list, managed through Klaviyo. You can unsubscribe at any time using the link in any email we send.

Abandoned cart information

If you begin a checkout but do not complete your purchase, we may record your email address and cart contents in order to send you a follow-up reminder. This only applies if you have already entered your email address during checkout.

Affiliate programme

If you apply to our affiliate programme, we collect the information you provide in your application, including your name, contact details, and payout information.

Technical and usage data

Like most websites, we automatically collect certain technical information when you visit, including your IP address, browser type, pages visited, and referring URL. This is used for security, analytics, and improving the Site.

3. How we use your information

We use your personal information to:

• Process and fulfil your orders, including sending order confirmations and dispatch notifications
• Manage your customer account
• Send marketing emails if you have opted in (you can opt out at any time)
• Send abandoned cart reminders where applicable
• Verify that visitors are of legal age to access the Site
• Administer the affiliate programme
• Improve the performance and user experience of the Site
• Comply with legal and regulatory obligations
• Prevent fraud and protect the security of the Site

4. Legal basis for processing (UK & EU visitors)

We process your personal data on the following legal grounds:

Contract: to fulfil orders you have placed with us.

Legitimate interests: to run and improve our business, prevent fraud, and send abandoned cart reminders.

Consent: to send marketing emails. You may withdraw consent at any time.

Legal obligation: where we are required to retain data for tax, accounting, or regulatory purposes.

5. Third-party services

We share data with the following third-party services only to the extent necessary to operate the Site:

Payment processors — handle card transactions securely. We do not receive or store your full card number.

Klaviyo — our email marketing platform. Your email address and basic order information may be shared with Klaviyo if you subscribe to our mailing list or trigger an abandoned cart sequence. Klaviyo’s privacy policy is available at klaviyo.com/legal/privacy.

Google Maps / Places API — used to power the address autocomplete feature at checkout. When you type your address, that input is sent to Google to return address suggestions. Google’s privacy policy is available at policies.google.com/privacy.

WordPress and WooCommerce — the platform on which the Site is built. Data is stored on our hosted server.

Hosting provider — your data is stored on secure servers provided by our hosting partner. They act as a data processor on our behalf and do not use your data for their own purposes.

We do not sell your personal data to third parties.

6. Cookies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your session and shopping cart
• Verify your age confirmation
• Analyse how visitors use the Site

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site, including the shopping cart and account login.

7. How long we keep your data

Order and account data: retained for a minimum of 6 years to comply with UK tax and accounting requirements.

Marketing data: retained until you unsubscribe or ask us to delete it.

Abandoned cart data: deleted after 30 days if no purchase is completed.

Age verification: stored in your browser session only and cleared when you close your browser.

Technical logs: retained for up to 90 days.

8. Your rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to our legal obligations to retain certain records)
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at support@novocorelabs.com. We will respond within 30 days.

If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk. If you are based in the EU, you may contact your local data protection authority.

9. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over an encrypted HTTPS connection. Access to customer data is restricted to authorised personnel only.

10. Children

Our Site is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For any questions, requests, or concerns about your data:

Email: support@novocorelabs.com
Website: novocorelabs.com