Privacy policy

Last updated: 30 June 2026

1. Who we are

Novo Core Labs operates the website novocorelabs.com (the “Site”). We supply research peptides and related products for laboratory and research use only.

If you have any questions about this policy or how we handle your data, you can contact us at: support@novocorelabs.com

2. What information we collect

When you use our Site, we may collect the following types of personal information:

Account and order information

When you create an account or place an order, we collect your name, email address, billing address, shipping address, phone number, and order history.

Payment information

Payment transactions are processed securely by our payment provider. We do not store your full card details on our servers. Your payment data is handled directly by our payment processor in accordance with PCI-DSS standards.

Age verification

Our Site is restricted to adults aged 18 or over. When you first visit, we ask you to confirm your age. We record this confirmation in your browser session to avoid asking you repeatedly.

Communications

If you request a first-order discount code — via the pop-up on our Site, the footer form, or the homepage form — we collect your email address to create and send your one-time code and to record your explicit consent to receive marketing emails from Novo Core Labs. This is currently handled locally by the Site.

Abandoned cart information

If you begin a checkout but do not complete your purchase, we may record your email address and cart contents in order to send you a follow-up reminder. This only applies if you have already entered your email address during checkout.

Affiliate programme

If you apply to our affiliate programme, we collect the information you provide in your application, including your name, contact details, and payout information.

Technical and usage data

Like most websites, we automatically collect certain technical information when you visit, including your IP address, browser type, pages visited, and referring URL. This is used for security, analytics, and improving the Site.

3. How we use your information

We use your personal information to:

Process and fulfil your orders, including sending order confirmations and dispatch notifications
Manage your customer account
Send requested discount-code emails and marketing communications you have explicitly opted into
Send abandoned cart reminders where applicable
Verify that visitors are of legal age to access the Site
Administer the affiliate programme
Improve the performance and user experience of the Site
Comply with legal and regulatory obligations
Prevent fraud and protect the security of the Site

4. Legal basis for processing (UK & EU visitors)

We process your personal data on the following legal grounds:

Contract: to fulfil orders you have placed with us.

Legitimate interests: to run and improve our business, prevent fraud, and send abandoned cart reminders.

Consent: to send requested discount-code emails and any marketing communications you have explicitly opted into. You may withdraw consent at any time.

Legal obligation: where we are required to retain data for tax, accounting, or regulatory purposes.

5. Third-party services

We share data with the following third-party services only to the extent necessary to operate the Site:

Payment processors — handle card transactions securely. We do not receive or store your full card number.

Google Maps / Places API — used to power the address autocomplete feature at checkout. When you type your address, that input is sent to Google to return address suggestions. Google’s privacy policy is available at policies.google.com/privacy.

WordPress and WooCommerce — the platform on which the Site is built. Data is stored on our hosted server.

Hosting provider — your data is stored on secure servers provided by our hosting partner. They act as a data processor on our behalf and do not use your data for their own purposes.

We do not sell your personal data to third parties.

6. Cookies

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your session and shopping cart
Verify your age confirmation
Analyse how visitors use the Site

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site, including the shopping cart and account login.

7. How long we keep your data

Order and account data: retained for a minimum of 6 years to comply with UK tax and accounting requirements.

Marketing data: retained until you unsubscribe or ask us to delete it.

Abandoned cart data: deleted after 30 days if no purchase is completed.

Age verification: stored in your browser session only and cleared when you close your browser.

Technical logs: retained for up to 90 days.

8. Your rights

Depending on where you are located, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (subject to our legal obligations to retain certain records)
Object to or restrict how we process your data
Withdraw consent for marketing at any time
Receive a copy of your data in a portable format

To exercise any of these rights, contact us at support@novocorelabs.com. We will respond within 30 days.

If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk. If you are based in the EU, you may contact your local data protection authority.

9. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over an encrypted HTTPS connection. Access to customer data is restricted to authorised personnel only.

10. Children

Our Site is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For any questions, requests, or concerns about your data:

Email: support@novocorelabs.com
Website: novocorelabs.com